FedEx and Purolator Courier both offer on-line tracking of your shipments. Only FedEx delivers a service with real value.
FedEx tracks your package at each point that someone handles it such as pickup, first and every transfer point, in-customs and on-the-truck for delivery. The information appears to be up-to-date. The little hand-held computers send signals to a satellite and then to the FedEx computers.
So to the best deliveries in the business, FedEx ads the best customer service as in “where is my package?”
Purolator Courier has the same system by appearances but it doesn’t work. The only thing you can find out is that the shipment is picked up. On the 22nd, they are giving me information from 2 days ago in Vancouver. Their phone tracing system is worse.
Whether Purolator is slower than FedEx I can’t tell. What I can tell is their computer system isn’t worth checking. The information is out of date. Amazingly bad service.
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