Fancy high-end phones will not hide the reality that Nokia’s customer service is substandard
Nokia is set to launch the Lumia 925 on May 16th with a lighter phone and better camera than the Lumia 920 but it’s a futile effort when the existing Lumia phones are trouble prone and service from Nokia slow to non-existent.
If Nokia had no competition, one could understand arrogance and bad service. Up against Apple and Android, it looks like Nokia has a death wish, or at least watched “The Gang That Couldn’t Shoot Straight” once too often.
When your business-use phone is dead and gone back to Nokia for service, its hard to remember the screen is cool and it takes good pictures. Continue reading →
New models are arriving weekly with more to come by September
Exactly one month ago we reported that Canada was an Android wasteland. The landscape has changed dramatically since then with most cellphone carriers releasing new and hot Android smartphones.
In the United States, one company T Mobile announced it will ship 16 new handsets this year which demonstrates the variety available for customers. All of these are Android and do not include the iPhone.
Bell has released the Samsung Galaxy S Vibrant this week with a sharp 4″ AMOLED screen and 1 GHz processor running Android 2.1. The phones will automatically upgrade to Android 2.2 this fall but this is a weak point for Google with some phones running the more advanced and desirable 2.2 version. Continue reading →