Amazon.com locked woman out of Kindle purchases for a month
Kindle (photo: Amazon.com)
E-books are fun to use away from home but you don’t own the books, as a woman recently found out.
In a story reported on The Consumerist, the woman purchased a book, was locked out and then told by Amazon.com to merely purchase it again. She did but was still locked out, despite numerous emails.
“I am having major amazon issues. A month ago I bought a kindle and was really excited to use it on vacation. I bought a few books and when I was done, I bought another. Then they froze my account, so I called in and logged a case.
Within 48 hours I got a call back, saying it was an error on their side and they’d unfreeze it for me, but I’d just need to re-order the book. I thought no problem, thanks for the help. So I bought the book a second time and it automatically freezes me out again. I call in and log another case, but get no phone call back as promised from an account specialist.”