Photo – Bad Boy Blues Tour
When something you buy has a lifetime warranty, you want it replaced with a smile.
Last weekend, Long and McQuade did a FAIL on a $35 guitar cable replacement, trying to sub off a house brand for a brand name plus a sour look.
Canadian Tire got a PASS on replacing a $175 Schlage front door lock-set after 12 years of use, without batting an eyelash. Continue reading
Deadmau5 4×4=24
In my evening walk / wheelchair run last night I discovered the HMV store on Spring Garden Road in Halifax, NS.
Wow! There still are record stories outside of Wal-Mart, which is an abominable place to shop for music.
The upside is they had thousands of titles, many at $5 and $10. I got Deadmau5 ’4×4=12′ and Paul Simon’s ‘Graceland 25th Anniversary Edition’, both for $10. The Paul Simon CD/DVD was $14 on Amazon.com. I discovered later The downside is the service was really bad compared to shopping online. Continue reading
People who use Sonar Digital Audio Workstation (DAW) in business are losing money when the product is buggy.
Cakewalk supports Sonar as if customers are not in the business of recording music.
Update – Sonar X1b now ready for prime time
I respectfully submit that Cakewalk needs to develop a tiered support level to keep it’s customers happy and to pay for the support businesses expect.
This is not a problem with Cakewalk’s employees: it’s a failure of management to put the proper customer service systems in place.
Forget how buggy Sonar X1 is. The support of the Online Forum and email support doesn’t cut it when time = money in business. Continue reading
Amazon.com, eBay, Newegg, TigerDirect, Indigo, Musicians Friend – those are only a few of the most popular places to buy online.
We all know how to Google and get the best price but what is your experience after that?
Help us by sending a quick comment or email to njnfeedback (at) gmail.com.
Continue reading
Island Chevrolet, going out of business one customer at a time
Businesses who don’t respond fairly to their customers find themselves out of business in an age when customer complaints travel at the speed of light.
The customers walk away with their wallets to competitors and the rest is history.
Take car dealers for an example. Car dealers used to take warranty complaints with a grain of salt.
You’d leave the car and go to work.
When you pick the car up at night, it would be parked on the other side of the parking lot. A work order would be signed and keys returned.
On the way home, a sinking feeling would creep in that the problem hadn’t been fixed.
You got the parking lot shuffle. Continue reading
As reported in Hackers access Network Solutions mail accounts, the mail server at Network Solutions is set up to allow re-directs. Some hacker has figured that out. They are relaying emails using made up account names.
Faced with a customer request, most companies try to find a way to make it happen. At Network Solutions they want more forms filled out.
Network Solutions’ response to this obvious “security alert – high risk” is to ask me to fill out forms. I don’t mind doing that except that’s how I reported the hack in the first place.
Being a ‘boy-scout’, I ventured back into their labyrinth system only to find their instructions impossible to execute.
In customer service there is no substitute for some smartsWebtrix dropped into my office the other day.
“I hear you can’t get Dell to jump on your network problem?”
She had read the story Dell’s customer service hits new all-time low. I wanted to wax eloquent about it but she cut me short.
“What color is the network cable?”
“That’s the same stupid question the Dell CSR asked me. What difference does that make?” I replied with another question.
“Just answer the question or I’m outta here.” Continue reading
