Fancy high-end phones will not hide the reality that Nokia’s customer service is substandard
Nokia Lumia 925 set to launch on May 16th will be dead in the water unless Nokia can fix service issues
Nokia is set to launch the Lumia 925 on May 16th with a lighter phone and better camera than the Lumia 920 but it’s a futile effort when the existing Lumia phones are trouble prone and service from Nokia slow to non-existent.
If Nokia had no competition, one could understand arrogance and bad service. Up against Apple and Android, it looks like Nokia has a death wish, or at least watched “The Gang That Couldn’t Shoot Straight” once too often.
When your business-use phone is dead and gone back to Nokia for service, its hard to remember the screen is cool and it takes good pictures. Continue reading →
The media, analysts and tech writers have hammered Microsoft about Windows 8 but most of them got it wrong
Windows 8 Start screen – the future is now
Most of the people telling Microsoft what to do with Windows 8 don’t have a clue. Microsoft should ignore 99% of what is being printed and stick to their guns. There is nothing fundamentally wrong with Windows 8 but it needs work. Continue reading →
If Microsoft can make Windows 8 desktop work as well as Windows Phone 8 they will be out of trouble
Windows Phone 8 on Nokia 920 home screen
If Microsoft can make Windows 8 desktop work as well as Windows Phone 8 they would not be in trouble.
The 920 is blazing fast, has a large enough screen and feels better than Windows 8 on the desktop. It’s actually smooth.
The Lumia 920 phone with Office 365 – especially Outlook – keeps me away from the computer most of the time unless I need to write a story or edit pics.
The only downside is that Nokia and Rogers Wireless have inadequate customer service on warranty issues. The 920 started spontaneously turning itself off and Rogers would not replace it, sending it back to Nokia for 2-3 weeks. This is a known problem reported on the internet and Nokia’s website.
I skipped to overpriced Windows 8 Surface RT / Pro debacle. Instead I sprung for a premium Windows Phone – the Nokia Lumia 920.