Sales hype from the big audiologists is not what many need
The second audiologist I saw claims to be the largest one in Canada, Connect Hearing.
Connect Hearing promised $1,000 discounts, free trials and even a Veterans discount. In the end they delivered nothing.
When I tried to connect the dots on their audiology delivery, it didn’t make sense. They could not meet their advertised statements.
Connect Hearing is owned by Sonova, a Swiss holding company that owns several hearing aid manufacturers like Canadian Unitron and Phonak from Switzerland, plus distributors and retail operations such as Connect Hearing. Connect Hearing represents all brands, although they recommended both Unitron and Phonak to me.
This company bought the audiologist I used 8 years ago and all new staff were in the office.
Unlike the previous sole practitioner, the audiologist at Connect Hearing seemed professional, caring and attentive to my needs and questions. I discussed my need to listen to and perform music with the hearing aids. The audiologist was all ears, as it were.
She understood the funding and facilitated the process with the government.
In took three meetings for the hearing test, discussion of models, and taking of molds for my ears.
When I went for the fitting of the actual hearing aids, things fell off the rails because the reality was nothing close to the advertisement.
The Canadian Legion 10% discount disappeared and was reduced to 2%. Free batteries for 5 years became 3 years. Supposedly the free batteries were worth $300. In actuality, batteries are about $60 per year.
So there was no $1,000 saving and oops there is no free trial either.
When I arrived for the fitting appointment, the office manager put on her officious best attitude and demanded the money there and then. DSP was paying for most of the aids and apparently hadn’t sent the purchase order, although there was an email confirmation from the government.
Since I had talked to her the day before and confirmed the appointment, I was perplexed how the “free trial” got lost. Without notice, Connect Hearing wanted the money now or go home.
After a small discussion, I left. I felt like it was a rip off. I had swallowed the disappearing discount but the money upfront was a danger sign, especially when the DSP was paying all but $500.
I must have asked too many questions or struck a raw nerve because I got a nasty email from a vice president after that cancelled appointment.
Connect Hearing must be used to having people react like sheep to whatever service they decide to dish out.
Next – finally an audiologist with customer service
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